CALLGISTICS
PROGRAM FEATURES AND COMPARISON
Features by Package: Listen. Analyze. Convert.
BASIC SOFTWARE FEATURES
Inbound & Outbound Call Recording x x x
Track Marketing Sources by caller x x x
Add notes to calls x x x
Securely E-mail recordings x x x
Tag Calls with unlimited variables x x x
Dynamic Number Insertion x x x
Keyword Tracker for Internet leads x x x
PPC information (campaign, adgroup, and match keyword) x x x
SMS Auto Engagement x x x
Management Dashboard x x x
HIPPA & PCI Compliant x x x
CONTACT CENTER FEATURES
Distribute calls based on weighting system x x x
Hold Music while call is in queue x x x
Distribute calls simultaneously or round robin x x x
Schedule receiving numbers by time of day x x x
Georoute incoming calls by caller zip or area code x x x
Sticky Routing to route caller to same agent again x x x
QUALITY ASSURANCE & TRAINING
Call performance by agent manual entry by your team Callgistics team will monitor and enter Callgistics team will monitor and enter
Post call surveys   x x
Calls scored and tagged by Callgistics Team   x x
Detailed 25 point Call Auditing by Callgistics Coach   x x
Individual Agent Scorecards   x x
Coaching Calls with Management   x x
Call Auditing Calibration Calls   x x
Call Center Basic Training      x
Customer Experience Training     x
Sales Performance Focused Training     x
Custom Script Development     x
Executive Analysis of Improvement Areas     x
REPORTS
Call by source, day, time, location, landing page or keyword x x x
Campaign ROI Report   x x
Agent Performance Report   x x
Audit & Scorecard by Agent   x x
Performance Report Trended Over Time   x x
PPC Reports (call by campaign, adgroup)   x x
Scheduled & One time E-mail Reports   x x
Custom KPI Reports     x
AVAILABLE INTEGRATIONS
Google Analytics & Google Adwords x x x
HubSpot x x x
SalesForce x x x