SOFTWARE FEATURES

Our software is available on its own or combined with one of our Optimization Programs.  The following is a list of features available through our advanced platform that includes call tracking, recording, speech to text with analytics, several available integration’s, along with so many more features designed to advance the performance of your telephone team.

Contact us today for your complimentary software demonstration.

PHONE CALL FEATURES

  • Local & Toll Free Numbers
  • Premium Vanity Local and Toll Free Numbers Upon Request
  • Inbound Call Recording (optional)
  • Outbound Call Recording (optional)
  • Port Numbers From Another Carrier (only available in US)
  • Track Online or Offline Sources of Calls
  • Create & Track Custom Sources
  • Dynamic Number Swapping on Website
  • Whisper plays to caller e.g. This call is being recorded
  • Source announcement whisper
  • Schedule Receiving Numbers by Time of Day
  • Call Queues
  • Live Listen
  • Georoute incoming phone calls to multiple locations by caller zip or area code. (only available in US and Canada)
  • IVR Menus
  • Temporary Override
  • SMS Auto Engagement
  • Voicemail

CONTACT CENTER FEATURES

  • Route calls to agents on browser, mobile or land lines
  • Add Unlimited Agents to take calls
  • Place outbound calls through the browser phone
  • Schedules by Agents
  • Agent available/not available override through browser
  • Listen in on current calls
  • Add multiple queues composed of agents and schedules
  • Distribute calls based on weighting system to agents
  • Hold music while call is in queue
  • No answer options when a call is not answered
  • Distribute calls simultaneously to available agents
  • Distribute calls in a round robin format to agents
  • Use sticky routing to route caller to same agent again
  • Use browser phone to conduct conference calls with multiple participants
  • Transfer calls to a different number / agent
  • View calls performance by agent
  • Post call surveys asks agents to enter feedback on the call

USER MANAGEMENT

  • Add Unlimited users
  • Hiercharchy of User Roles
  • Access Controls for CallManager User
  • Set Schedule for Users
  • Add Users by Account
  • Set Inbound Number
  • Set Outbound Number

CALL DETAILS

  • Demographic Info for Each Caller (Generally, unavailable for international calls)
  • Tracking source for each caller
  • Keyword for caller
  • Add notes to calls
  • Playback recordings
  • Email Recordings to someone
  • Block Callers
  • Tag Calls
  • PPC Information (campaign, adgroup and match keyword)
  • Soft Phone (make outbound calls)
  • Call Scoring
  • Spam Detective

REPORTS

  • Calls by source report
  • Calls by day report
  • Calls by time of day report
  • Calls by map report
  • Calls by keyword report
  • Calls by referrer report
  • Calls by landing page
  • Unlimited custom reports
  • Email reports to someone (scheduled or one off)
  • ROI reporting
  • PPC Reports (calls by campaign, adgroup)
  • Accuracy Report
  • Account Usage Report (included with transcriptions)
  • Realtime Agent Dashboard
  • Transcription Services

INTEGRATIONS

  • Google Analytics Integration
  • Google Adwords Integration
  • Optimizely Integration
  • KISSmetrics Integration
  • HubSpot Integration
  • Pardot Integration
  • Zapier Integration
  • Salesforce Integration
  • API Access
  • WordPress Plug-In
  • FormReactor Click to Call
  • Kenshoo Integration
  • Marin Software Integration
  • iPhone App
  • Android App
  • Box Integration