DISCOVER THE CALLGISTICS DIFFERENCE AND YOUR NEXT COMPETITIVE ADVANTAGE
Callgistics offers a variety of contact center and phone team optimization services that are built to scale for any size organization. Whether you are a small business with only a few people answering customer calls, or a large Fortune 500 corporation that needs the next competitive advantage in providing an amazing customer experience, Callgistics has a solution for you!
CALL RECORDING & TRACKING
QUALITY ASSURANCE & COMPLIANCE
KNOW YOUR CUSTOMER - KNOW YOUR ORGANIZATION - KNOW YOUR MARKET
In business, we win or lose our businesses battles on our ability to adhere to strong management principles and our proficient understanding of the finer details of our market, our organization and our customer.
In the competitive landscape that we run our businesses, we cannot afford to ignore the management basics or the market details. We built The Callgistics Process to use the details of your recorded customer interactions to develop efficient training & coaching programs with built-in accountability, and systematic follow through for your contact center. With your customer interaction data and our analysis process, we will develop a deeper understanding of your organization, your customer and your market. Our data analysts will provide you insights that many organizations are unable to collect, synthesize and understand to bring about the critical insights for your customer and market.Callgistics proficiency in coordinating disparate company information and recorded customer interactions and turning the data into actionable insights is how we provide our clients with a powerful competitive edge in agent performance, customer experience and marketing decision-making.